BEFORE APPLYING FOR REFUND

IF YOU ARE HAVING AN ISSUE WITH A PRODUCT, THERE MAY BE OTHER OPTIONS BEFORE REQUESTING A RETURN

If you’ve purchased and downloaded software/app, and need assistance with installation and/or activation, please email care@ihasoft.co.

If you require Technical Support with IHA Software Products, please email care@ihasoft.co.

If you require Support using a product please look in the help section of that product for the online manuals or please email care@ihasoft.co

If you’d like to return your purchase made within the last 30 days, please email care@ihasoft.co clearly stating your reasons.

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REFUND AND EXCHANGE POLICY

We will accept refunds and exchanges for items that meet the refund criteria set forth below for 30 days from the date of purchase or download, as applicable. We reserve the right to deny any refund or exchange which fails to meet our refund criteria.

SUBSCRIPTION REFUND POLICY

A. CANCELLING AUTOMATICALLY RENEWING SUBSCRIPTIONS

i. Cancelling an Automatically Renewing Subscription Purchased on www.ihasoft.co

If you have purchased an automatically renewing Premium Membership on www.ihasoft.co and would like to stop the subscription from automatically renewing, you can do so at any time by emailing us on care@ihasoft.co . Except as provided below, any amounts paid prior to your cancellation will not be refunded.

B. SEEKING A REFUND FOR AUTOMATICALLY RENEWING SUBSCRIPTIONS

i. Annual, Monthly or Quarterly Premium Membership Subscriptions Purchased on www.ihasoft.co

If after cancelling your automatically renewing annual Premium Membership subscription you wish to receive a refund, you must email us care@ihasoft.co with the request within 15 (15) days of your initial purchase or in the case of a renewal, no more than 30 (30) days after your renewal date. We will terminate your Premium Membership at the time of refund and your account will revert to Basic Membership.

If you choose to cancel your subscription beyond the 15 day time period, any amounts paid prior to your cancellation will not be refunded, but your subscription will get cancelled for future.

C. CANCELLING A NON-RENEWING SUBSCRIPTION PURCHASED THROUGH THE www.ihasoft.co

If you wish to cancel your annual non-renewing subscription and request a full refund, you must email us care@ihasoft.co to cancel your subscription within 30 (30) days of your initial purchase. We will terminate your Premium Membership at the time of the refund and your account will revert to a Basic Membership.

IMPORTANT NOTE: At our sole discretion, Subscription Fees for a Premium Membership may not be refunded if the membership has been cancelled due to a violation of our Terms of Use Agreement.

REFUND CRITERIA

All refunds and exchanges must be accompanied processed through the appropriate channels within 30 days of purchase.

When applying to refund for software/app, the software/app must have the license terminated on the user’s machine and be removed from that machine, we may require you to sign an electronic letter of destruction as a condition of your refund to confirm that you have uninstalled and have not made any copies of the product. The license code for these products will be blocked and you will not be able to install or use the software/app in the future.

For promotional items and bundles, all included products and/or services must be refunded together. If a service includes in a promotion and/or bundle has been used (for example a used promotional promo code), the full retail value of the service will be deducted from the refund amount. When a bundle is purchased and only part of the bundle is refunded, the discount is void and the total discount will be deducted from the refund.

The training period is 30 days; you must return the product within 30 days of purchase and before the training has taken part. You may not refund the product once training has been completed.

We may extend the 30-day refund period during holiday or other periods. If a longer refund period was advertised /offered on the Website/ promotional information when you made your purchase, that longer period applies.

ALL RIGHTS OF THE SOFTWARE ARE RESERVED TO “IHA SOFTWARE ” AND ONLY THEY CAN FINALIZE YOUR ELIGIBILITY FOR REFUND.

REFUND ELIGIBILITIES

There can be multiple reasons the user want to refund his/her purchase and wants to claim refund. The given are the cases a client can claim for refund.

1. The software/app was purchased by mistake or on assumption that it does something that it is not intended to do.

2. The client did not read the license description and purchased a license type that does not meet their needs

3. The problem is caused by the client’s system or network settings or by a third-party application or device.

4. The client changed their mind and no longer wants the product for non-technical reasons.

5. The client purchased or downloaded another software/app that seems to meet their needs better according to their own assumptions.

REFUND PROCESS

To start your refund process please contact IHA Software by email at care@ihasoft.co (not later than 30 (30) days after the date of purchase). Once you follow the instructions and completed the refund process with the customer support agent, we’ll send you a confirmation email with additional refund details, if applicable.

When you make a qualifying refund, we will credit the amount you are entitled to and you will receive your refund in approximately 5-7 business days. Refunds will be made in the same method as payment unless you select to exchange the item. Once you complete your refund we’ll send you a refund confirmation email.

Remember, As the entire amount is charged by the name of FS*IHAVEANSWERLLC users can check Software’s participation amount by simply entering their details in login.ihasoft.co. Here user can claim for refund with more ease.

TO CHECK YOUR SOFTWARE BILLING DETAILS VISIT login.ihasoft.co

All rights of the software are reserved to “IHA SOFTWARE” and the entire amount is charged by the name of FS*IHASOFT.CO. Users can check software account details and claim the refund by simply visiting login.ihasoft.co or mail at care@ihasoft.co.

REFUNDS (IF APPLICABLE)

Once you requested for a refund, we will inspect and reply the response status of your request. The response will clearly define your eligibility for refund process.

If you are approved, then your refund will be processed (excluding GST), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

1. 7 days, if you haven’t received a refund yet, first check your bank account again.

2. Then contact your credit card company, it may take some time before your refund is officially posted.

3. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this all and you still have not received your refund yet, please contact us at care@ihasoft.co.

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